TEREA Green Indonesia

We offer fast and reliable 1 hour delivery for IQOS devices, TEREA sticks, and accessories across Dubai. Order online and enjoy quick service in your area. We regularly deliver to Downtown Dubai, Dubai Marina, Business Bay, Palm Jumeirah, Jumeirah Beach Residence, Jumeirah, Deira, Bur Dubai, Al Barsha, Dubai Hills Estate, Jumeirah Village Circle, Dubai Silicon Oasis, International City, Dubai Sports City, Dubai Creek Harbour, Arabian Ranches, Mirdif, Al Nahda, Discovery Gardens, and Motor City. Order today for convenient doorstep delivery anywhere in Dubai.

Last Updated: April 23, 2026

Website: iqos-dubai.ae

1. Delivery Overview

At iqos-dubai.ae, we are committed to providing fast, secure, and reliable delivery for all IQOS products across the UAE. Our advanced logistics network ensures smooth delivery services in Dubai, Abu Dhabi, Ras Al Khaimah, Ajman, Sharjah, Fujairah, Al Ain, Umm Al Quwaim, and surrounding regions, making your shopping experience seamless and convenient.

2. Delivery Timelines

We operate delivery services 7 days a week, except on official UAE public holidays.

Same Day Delivery (Within 1–2 Hours): Enjoy ultra-fast delivery within 1 to 2 hours across Dubai, Abu Dhabi, Ras Al Khaimah, Ajman, Sharjah, Fujairah, Al Ain, and Umm Al Quwaim. Delivery times may vary slightly depending on your exact location and order confirmation timing.

3. Shipping Charges

We provide FREE delivery on all orders above 200 AED. For orders below 200 AED, a standard delivery fee of 30 AED applies. Customers looking for priority service can opt for our Express Delivery at a flat rate of 50 AED for even faster dispatch.

4. The Delivery Process

Order Confirmation: Once your order is placed, you will receive an instant confirmation via email or SMS.

Dispatch Notification: After verification, your order is processed and assigned to our delivery team, and you will be notified.

Courier Coordination: Our delivery driver will contact you through WhatsApp or a phone call before arrival to confirm your availability and exact location.

Please ensure your phone is reachable to avoid delays and ensure smooth delivery.

5. Important Requirements

Age Verification (21+): In compliance with UAE laws, delivery of nicotine products is strictly limited to individuals aged 21 and above. Valid Emirates ID or Passport verification is mandatory at the time of delivery. Orders will not be handed over without proper identification.

Accurate Address Details: To maintain security and prevent fraudulent activities, deliveries are only made to the address entered during checkout. Address changes are not permitted once the order is dispatched.

Hand-to-Hand Delivery Policy: We follow a strict hand-to-hand delivery system. Orders will not be left unattended at doorsteps, receptions, or security points.

6. Damaged or Missing Items

Kindly inspect your order immediately upon delivery. If you receive a damaged product or notice missing items, please report the issue within 6 hours for quick resolution and support.

7. Contact Information

Call / WhatsApp for Delivery & Support: +971 52 933 0215

Email: hello@iqos-dubai.ae

Address: Business Bay, Dubai, United Arab Emirates

Working Days / Hours: Monday to Sunday / 8:00 AM – 1:00 AM

Last Updated: April 23, 2026

1. Our Commitment

At iqos-dubai.ae, we guarantee that all products sold on our website are 100% authentic, original, and factory-sealed. Due to the nature of our products, including tobacco consumables and personal electronic devices, we strictly follow hygiene and safety standards in full compliance with UAE consumer protection regulations.

2. Return Window

All issues, damages, or order discrepancies must be reported within 6 hours of delivery. Claims submitted after this period will not be accepted.

3. Policy by Product Category

A. Tobacco Consumables (TEREA, HEETS, etc.)

Non-Returnable: As per health and hygiene regulations, we do not accept returns or exchanges on tobacco sticks once the outer packaging or seal has been opened or tampered with.

Wrong Flavor Received: If you receive a different flavor than what you ordered, please do not open the box. Contact our support team immediately, and we will arrange a free exchange.

B. Electronic Devices (IQOS ILUMA, LAMBDA, etc.)

Dead on Arrival (DOA): If your device does not power on or function upon first use, we will replace it immediately at no additional cost.

Manufacturing Defects: Electronic devices are covered under a 2-Day Replacement Warranty for internal technical faults.

Exclusions: This warranty does not cover physical damage, water damage, cosmetic scratches, misuse, or issues caused by non-compatible accessories.

4. Change of Mind

If you wish to return a product due to a change of mind, the item must be unopened, factory-sealed, and in re-sellable condition.

In such cases, the customer will be responsible for the return shipping fee of 30 AED, and the original shipping charges are non-refundable.

5. Refund Process

Once your returned product is received and inspected by our team:

Approved Returns: You will be notified via email or WhatsApp.

Credit Card Orders: Refunds will be processed to the original payment method within 5–7 business days, depending on your bank.

Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer or provided as store credit for your next purchase. Cash refunds via courier are not available.

6. Order Cancellations

Before Dispatch: Orders cancelled before dispatch are eligible for a full refund with no charges.

After Dispatch / Refused Delivery: If the courier has already picked up your order, or if delivery is refused without a valid reason, the applicable shipping fee will be deducted from your refund amount.

7. How to Initiate a Return

To initiate a return request, please contact our support team with your Order Number along with a clear photo or video showing the issue.

WhatsApp Support: +971 52 933 0215

Email Support: hello@iqos-dubai.ae

1. No Affiliation With IQOS™

iqos-dubai.ae is an independent retailer and is not affiliated with, sponsored by, or endorsed by Philip Morris International or the IQOS™ brand. All product names, trademarks, logos, and brand names mentioned on this website are the property of their respective owners. Any company, product, or service names used are strictly for identification purposes only. The use of such names, trademarks, or logos does not imply any official endorsement or partnership.

2. Health Warning & Nicotine Notice

Products sold on this website, including TEREA, HEETS, and other heat-not-burn sticks, contain nicotine. Nicotine is an addictive chemical.

These products are not risk-free and are intended strictly for adult smokers.

They are not suitable for use by persons under the age of 21, pregnant or breastfeeding women, or individuals with or at risk of heart disease, high blood pressure, or diabetes.

Please keep all products out of reach of children and pets at all times.

3. Age Verification (Strict 21+ Policy)

By accessing this website and placing an order, you confirm that you are at least 21 years of age. We follow a strict age verification process. A valid Emirates ID or Passport must be presented to our courier at the time of delivery. We reserve the right to immediately cancel any order if age verification cannot be completed successfully.

4. Information Accuracy

While we strive to ensure that all information provided on iqos-dubai.ae is accurate and up to date, we make no warranties, express or implied, regarding the completeness, reliability, or accuracy of the content displayed on this website. Product packaging and materials may contain additional or different information than what is shown online.

5. Limitation of Liability

iqos-dubai.ae shall not be held liable for any health issues, damages, losses, or accidents resulting from the use or misuse of products purchased from our platform. Customers assume full responsibility for the proper use of the products and any risks associated with them.

6. External Links

This website may include links to third-party websites that are not owned, operated, or maintained by iqos-dubai.ae. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information available on such external websites, and we are not responsible for their content or practices.