FAQ's of IQOS Iluma Prime Obsidian Black :
Order Shipping Policy :
Order before 3 pm is eligible for same-day delivery (Dubai, Abu dhabi, Sharjah and Ajman). For other orders - next-day delivery.
Delivery 7 Days a Week except for public holidays.
We make every best effort to ship your order on the same or next day. An emergency situation or severe weather condition may cause a delay in the shipment.
Free delivery for orders over AED 200+. If an order less than AED 200 delivery cost AED 30
Customers can choose standard or expedited delivery. Additional fees will be notated on the checkout depending on the service chosen.
The company does not ship "signature required". Customers are responsible to have someone available to receive items when shipped.
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed. Shipping fees are non-refundable. The original shipping fee will be deducted from your refund.
Courier will hand your delivery when you provide your Emirates ID / Passport and pay the total invoice amount.
You must be over the age of 18 to place an order. If you are underage and you place an order, you will lose your money, guaranteed.
Order Refund Policy :
Customer can make a refund if he did not demage packing.
Customer should pay AED30 for courier services only.
We make every best effort to ship your order by noon on the next working day. An emergency situation or severe weather condition may cause delay in the shipment.
All IQOS Devices have 1-year warranty from the manufacturer.